Frequently Asked Questions
Everything you need to know about shopping with ELAA The Label
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location, usually ranging from 10-14 business days.
What is your return policy?
We offer a 14-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale for hygiene reasons.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.
Do you offer sustainable packaging?
At ELAA The Label, we are committed to the environment. All orders are shipped in 100% compostable mailers and wrapped in recycled tissue paper to minimize our carbon footprint.